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Rodrigues RentaCar FAQS

Frequently Asked Questions (FAQ) – Rodrigues Rentacar

Find all the answers to your questions about car rental in Rodrigues. Transparency, security, and local service are at the heart of our commitment to you.

📅 Booking and Payment

Can I book my vehicle by phone?

We strongly recommend booking online via our secure website. This is the most efficient way to provide us with all your details. Phone reservations are often incomplete, and our online tool ensures a flawless, error-free service.

Do I need to pay the full amount of my reservation online?

No. You only pay a secure deposit via PayPal to confirm your car's availability. The remaining balance will be paid directly on-site at the time of vehicle delivery.

How do I pay my deposit? Do I need a PayPal account?

Payment of the deposit is made through the PayPal platform. However, you do not need to create an account: you can pay directly with your credit card as a guest.

Do you have access to my credit card details?

Absolutely not. The transaction is entirely handled by the secure PayPal platform. We never receive or store your banking information.

Can I pay for my entire rental in advance?

For accounting reasons, we do not accept full payment in advance. Only the booking deposit is required. The balance is payable directly to our agent when you receive the keys.


✈️ Vehicle Delivery and Collection

Do you have an office at the airport?

We provide a personalized meet-and-greet service. Our agents will be waiting for you directly in the arrivals hall of Plaine Corail Airport, holding a sign with your name. Your car will be ready for you in the airport parking lot.

Do you deliver anywhere on Rodrigues Island?

Yes. We deliver and collect our vehicles free of charge anywhere on the island, whether at the airport, your hotel, a guesthouse, or a private villa. Simply specify the location when booking.

What happens if my flight is delayed?

Our teams monitor flight schedules and numbers in real-time. If your plane is late, we will know and we will wait for you. However, a quick message from you is always appreciated!

What should I do if I can't find my delivery agent?

Your confirmation email contains a direct phone number for delivery. Keep it safe; it is the fastest way to reach us outside of our office opening hours.


🛡️ Insurance and Rental Conditions

Is a security deposit (caution) required?

No. At Rodrigues Rentacar, we do not block a security deposit on your card. However, you remain responsible for the insurance excess (deductible) amount in the event of damage for which you are liable.

What is included in the rental price?

Everything is included to avoid any unpleasant surprises:

  • Unlimited mileage

  • All-risk insurance

  • Free second driver

  • Free delivery and collection (Note: Fuel remains at your expense).

What documents are required?

You must be at least 21 years old and present a valid national driving license as well as your passport. These documents are also required for the second driver.

Are baby seats free?

Yes, we offer one free baby seat or booster seat (subject to availability). You can easily add it during your online reservation. Additional seats are charged at €5 per day.


🚗 Driving and Safety in Rodrigues

Which side of the road do people drive on?

In Rodrigues, we drive on the left and the steering wheel is on the right. It is a habit to pick up quickly, but we recommend renting an automatic car for greater ease.

Is a GPS useful?

Not really. Digital maps are often inaccurate on a small island and may lead you to impassable paths. We recommend the free MAPS.ME app (in offline mode) or simply asking locals for directions—they are always very welcoming!

What should I do in case of an accident or breakdown?

  • Breakdown: We provide 24/7 assistance with a vehicle replacement if necessary.

  • Accident: Never negotiate directly with a third party. Call us immediately. In case of injury or dispute, contact the police for an official report.

What are the rules regarding alcohol and speed?

There is zero tolerance for alcohol and narcotics. Police checks are frequent. Be careful, wear your seatbelt, and respect the limits: you are on holiday, enjoy the scenery!


Drive your car in Rodrigues with our best conditions

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